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Advanced Invitation Frequently Asked Questions

Note: this is a Champion feature. If you are not a member of a Champion, this will not be a feature available to you. Find out more about non-Champion features here!

 

What devices can access the platform?

The platform can be accessed on Android or iOS devices using the app, or on a computer at polymer.gloo.us. Learn more about supported devices and browsers here.

 


 

Onboarding FAQs

What is the best way to onboard someone in person?

Since email addresses may not be available with in-person onboardings, using an Invite Code (app only) or Web Link (app or web) may be the best strategy.

 

For Invite Codes, instruct users to...
  1. Download the app from the App Store or Google Play Store
  2. Sign up for an account
  3. Tap the profile icon in the bottom right corner
  4. Tap Settings
  5. Tap Enter an Invite Code
  6. Enter the code and tap OK

 

For Web Links, instruct users to...
  1. Open a supported web browser
  2. In the address bar, type the Web Link and then open it
  3. Sign up for an account
  4. Click OK, Let's Get Started

 

What is the best way to onboard someone remotely?

Champions can enter email addresses into an Advanced Invitation on polymer.gloo.us. This is generally the preferred option for onboarding virtually, because you can monitor who has been sent an Invitation and see who has accepted.

 

If you do not have participants' email addresses, or if onboarding may be more successful with more context, copy the Advanced Invitation's web link and distribute it via email, text message, or elsewhere.

 


 

How do Invitations relate to cohorts?

When a Champion creates an Advanced Invitation, a cohort is automatically created with the same name as the Invitation. When a user accepts an Invitation, they are automatically added to that cohort. Users do not see cohorts they're a part of.

 

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