Champion Apps

Use one of these apps? You’re in the right place!
Each one of these apps is Gloo-powered, so think of us as your own support squad.

Need help? Have a question? Submit a ticket!

Note: this is a Champion feature. If you are not a member of a Champion, this will not be a feature available to you. Find out more about non-Champion features here!

 

 


Contact Gloo's Support team

Still running into technical difficulties? Or do you have a question? We’re here to help! Send us a message at support@gloo.us for further help troubleshooting the platform, or for additional insights and answers.

 

Submit a ticket via Email

  1. Open your email provider
  2. Draft a new email to support@gloo.us
  3. Let us know how we can help!
    • Make sure to detail what device you are using (Android, Apple, or computer) and where in the Gloo platform you are needing assistance.
  4. Click Send

 

Submit a ticket on the app

  1. Sign in to the mobile app
  2. Tap your Profile icon, found in the far right corner of the lower navigation bar
  3. Tap Help & Feedback
  4. Tap Contact Us, found in the top right corner of your screen
  5. Write us a note
    • Make sure to detail what device you are using (Android, Apple, or computer) and where in the Gloo platform you are needing assistance.
  6. Tap Send

 

Submit a ticket via web

  1. Open polymer.gloo.us
  2. In the lower left corner of the screen, click the Help button
  3. Click Contact Us, found in the top right corner of your screen
  4. From there, let us know what’s on your mind
    • Make sure to detail what device you are using (Android, Apple, or computer) and where in the Gloo platform you are needing assistance.
  5. Tap Send

 

Training Pro-Tip

Are you in a time crunch? Attaching screenshots of where you found technical difficulties could help expedite the troubleshooting process! Simply upload the screenshot(s) as attachment(s) in the initial email to the Gloo Support Team — this will better help them triage the issue in a timely manner!

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